Returns & Exchanges

At ECA Cleaning, we want you to feel as fresh as our designs, which is why we offer a 30-day window for returns or exchanges on all unworn fashion pieces. Items must be returned in their original condition with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your ECA Cleaning account or visit our online return portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unworn garments in their original packaging and include the printed return slip provided by our portal to ensure your refund is processed accurately.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location; we will track the shipment as it moves back to our facility.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items for quality, we will issue a refund to your original payment method or process your exchange within 5-7 business days.